Monthly Archives: September, 2016

Mobile Customer Experience

How to Significantly Improve the Mobile Customer Experience

September 20th, 2016 Posted by Mobility, Self Service

7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.

IVR Design

Tips for Designing an IVR That Customers Don’t Mind Using

September 20th, 2016 Posted by Self Service, Customer Experience

When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.

Loyalty Programs

Loyalty Programs – Reinventing for the Digital Age

September 19th, 2016 Posted by Customer Loyalty

Research on why loyalty programs fail, who’s got it right, and the key elements of a successful loyalty program in this digital age.