
Help Your Contact Centre Teams Embrace Technology Change
February 20th, 2017 Posted by Steve Fitzgerald Contact Centre ManagementHave you ever experienced resistance from members of your contact centre team when new technology is implemented?
Have you ever experienced resistance from members of your contact centre team when new technology is implemented?
What about the little, and not-so-little things that can make a difference to an often stressful and demanding job where they are closely monitored