Monthly Archives: February, 2017

technology change management

Help Your Contact Centre Teams Embrace Technology Change

February 20th, 2017 Posted by Steve Fitzgerald Contact Centre Management

Have you ever experienced resistance from members of your contact centre team when new technology is implemented?

Tags: contact centre change management, implementing technology change, technology automation, technology change management

contact centre workers

What About the Workers? A New Kind of Contact Centre Survey

February 16th, 2017 Posted by Steve Fitzgerald Contact Centre Management

What about the little, and not-so-little things that can make a difference to an often stressful and demanding job where they are closely monitored

Tags: contact center workers, contact centre, contact centre management, workforce management

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