Monthly Archives: March, 2017

contact centre compliance

Are Your Outbound Contact Centre’s Activities Risky?

March 31st, 2017 Posted by Contact Centre Management, PCI DSS Compliance, Security

It doesn’t matter if the Contact Centre is an in-house team or a third party Australian-based or international centre operating on your behalf

contact centre in 2017

The Contact Centre in 2017

March 24th, 2017 Posted by Contact Centre Management

CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share

Challenges of Improving CX

The Challenges of Improving CX

March 16th, 2017 Posted by Contact Centre Management, Customer Experience

Challenges of improving CX: discover why some CX projects fail, and what the key drivers of successful CX projects are.

Contact Centre Agent

Meet Ms Bond, Tomorrow’s Contact Centre Agent

March 9th, 2017 Posted by Contact Centre Management, Workforce Management

The contact centre in 2025 will have evolve to deal with more responsibilities and far more complex issues

Customer Experience drives revenue growth

CX – The “New Black” in Market Differentiation and Growth

March 6th, 2017 Posted by Customer Experience

Discover how Customer Experience drives revenue growth and profit growth and has become the “new black” of business strategy.