It doesn’t matter if the Contact Centre is an in-house team or a third party Australian-based or international centre operating on your behalf
Continue readingThe Contact Centre in 2017
CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share
Continue readingThe Challenges of Improving CX
Challenges of improving CX: discover why some CX projects fail, and what the key drivers of successful CX projects are.
Continue readingMeet Ms Bond, Tomorrow’s Contact Centre Agent
The contact centre in 2025 will have evolve to deal with more responsibilities and far more complex issues
Continue readingCX – The “New Black” in Market Differentiation and Growth
Discover how Customer Experience drives revenue growth and profit growth and has become the “new black” of business strategy.
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