Do contact centre costs increase when staff focus on improving first call resolution rather than average call time and no of calls?
Continue readingAustralian Call Centre Job Site Launches
Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11 job categories and 59 job types.
Continue readingThe Inbound Contact Centre Technology Features Bucket List
Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need
Continue readingWhat Makes a Cloud Contact Centre Leader? We Share the Numbers
Aberdeen Group survey reveals that leaders in the use of cloud contact centres are achieving better business results than the followers
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