Monthly Archives: May, 2017

PCP Multichannel Agent Desktop

Using Webchat Effectively in Contact Centres

May 25th, 2017 Posted by Multi Channel, Contact Centre Management, Customer Experience

If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.

Voice Biometrics

Voice Biometrics Makes Authentication a Whole Lot Easier

May 19th, 2017 Posted by Customer Experience, Security, Technology

Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.

outbound performance

5 Ways to Improve Outbound Efficiency and Results

May 12th, 2017 Posted by Contact Centre Management, Workforce Management

A question we get a lot is “How can we make our outbound teams more efficient?” We recommend focusing on these five strategies.

customer data security

Securing Customer Loyalty, With Data Security

May 5th, 2017 Posted by Security, Customer Loyalty

A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.