If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.
Continue readingVoice Biometrics Makes Authentication a Whole Lot Easier
Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.
Continue reading5 Ways to Improve Outbound Efficiency and Results
A question we get a lot is “How can we make our outbound teams more efficient?” We recommend focusing on these five strategies.
Continue readingSecuring Customer Loyalty, With Data Security
A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.
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