Monthly Archives: August, 2017

artificial and emotional intelligence

Contact Centre Intelligence: Emotional or Artificial?

August 25th, 2017 Posted by Technology

Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence

Banking Reform Incentives Program

Questions about the Banking Reform Incentives Programs

August 18th, 2017 Posted by Contact Centre Management, Customer Experience

The new banking reform initiatives raises questions about how the incentive programs will work, and if contact centre staff will be included.