Monthly Archives: August, 2017

artificial and emotional intelligence

Contact Centre Intelligence: Emotional or Artificial?

August 25th, 2017 Posted by Technology

Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence

Banking Reform Incentives Program

Questions about the Banking Reform Incentives Programs

August 18th, 2017 Posted by Contact Centre Management, Customer Experience

The new banking reform initiatives raises questions about how the incentive programs will work, and if contact centre staff will be included.

Customer Service

Why Customer Experience is More than Just Customer Service

August 11th, 2017 Posted by Customer Experience

Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.

contact centre central

Aussie Contact Centre Website Racks up 25k Users

August 2nd, 2017 Posted by Workforce Management, Contact Centre Management

Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.