Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
Continue readingQuestions about the Banking Reform Incentives Programs
The new banking reform initiatives raises questions about how the incentive programs will work, and if contact centre staff will be included.
Continue readingWhy Customer Experience is More than Just Customer Service
Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.
Continue readingAussie Contact Centre Website Racks up 25k Users
Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.
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