Monthly Archives: September, 2017

Contact Centre Mobile Customer Experience

Clever Contact Centre Mobile Customer Experience – Part 1

September 29th, 2017 Posted by Mobility, Customer Experience

Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.

workforce management

Workforce Management’s Cloudy Future

September 22nd, 2017 Posted by Contact Centre Management, Cloud, Workforce Management

If you haven’t considered cloud-based workforce management by now, you could be missing out on some substantial benefits.

Contact Centre data

How to Easily Display the Contact Centre Data You Really Need

September 15th, 2017 Posted by Business Intelligence, Contact Centre Management

Now, Contact Centre data can be displayed exactly how you want it. No need to wait for the IT Department or to pay for customisation.

Call Centre waiting times

How to Reduce Call Centre Waiting Times

September 8th, 2017 Posted by Contact Centre Management

Consumers are increasingly frustrated with the time spent waiting in call centres queues. Read our 7 tips for reducing waiting times.

customer satisfaction survey

5 Tips to Designing an Effective Customer Satisfaction Survey

September 1st, 2017 Posted by Customer Experience, Customer Loyalty

First Call Resolution is an indication of efficient service – not of customer happiness and loyalty. Try these customer satisfaction survey options.