Monthly Archives: October, 2017

designing automated workflows

Contact Centre Management Tips – Designing Automated Workflows

October 27th, 2017 Posted by Contact Centre Management

How to develop automated workflows to enhance the customer experience, improve efficiency and meet your operational objectives.

Philippines contact centre industry

Philippines contact centre industry: glass half full, or half empty?

October 20th, 2017 Posted by Contact Centre Management

Is the biggest outsourced contact centre industry in the world facing steady decline, or the opportunity to upskill their community?