Monthly Archives: October, 2017

designing automated workflows

Contact Centre Management Tips – Designing Automated Workflows

October 27th, 2017 Posted by Contact Centre Management

How to develop automated workflows to enhance the customer experience, improve efficiency and meet your operational objectives.

Philippines contact centre industry

Philippines contact centre industry: glass half full, or half empty?

October 20th, 2017 Posted by Contact Centre Management

Is the biggest outsourced contact centre industry in the world facing steady decline, or the opportunity to upskill their community?

Mobile Customer Experiences - Part 2

Clever Contact Centre Mobile Customer Experience – Part 2

October 13th, 2017 Posted by Customer Experience, Mobility

What are you doing to improve your Mobile Customer Experience? Five clever strategies for Before, During, and After the call.

In Search of Customer Enchantment

In Search of Customer Enchantment

October 6th, 2017 Posted by Customer Experience, Customer Loyalty, Mobility

Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.