Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.
Continue readingFollow the Money, It Leads to Chatbots
With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.
Continue readingContact Centre Management Tips – Traits of Good Leaders
Being a good leader is a key element in seeing your contact centre achieve success, time and again. Here are our six tips on great contact centre leadership.
Continue readingThe Chatbot You’re Dying to Meet
The griefbot is the newest form of chatbot to help customers at sensitive times. In contact centres Robotic Process Automation helps staff with low value admin tasks.
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