Monthly Archives: November, 2017

Online shopping

How Retail Contact Centres Can Help Combat the Amazon Impact

November 24th, 2017 Posted by Customer Experience, Customer Loyalty

Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.

Follow the money to chatbots

Follow the Money, It Leads to Chatbots

November 17th, 2017 Posted by Customer Experience, Multi Channel, Technology

With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.