The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
Continue readingProcess Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Continue readingReady to Deliver Post Christmas Customer Support?
Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.
Continue readingAgent Experience as the Foundation of Customer Experience
Delivering the right customer experience starts with your agents – and here’s how to empower them to provide excellent service, every time.
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