The Australian Notifiable Data Breaches scheme came into force on 22 February 2018; are you ready for how it will affect your organisation?
There’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
The GDPR, a major data protection regulatory change in Europe, comes into force in May 2018. What are the implications for Australian contact centres?
