Monthly Archives: February, 2018

Get ready for the new data breach notification regime

Are you ready for the new data breach notification regime?

February 23rd, 2018 Posted by Security

The Australian Notifiable Data Breaches scheme came into force on 22 February 2018; are you ready for how it will affect your organisation?

work from home agents

Work from Home – a viable option for Contact Centres?

February 16th, 2018 Posted by Workforce Management, Contact Centre Management

There’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.

Beyond AI: Deep Learning

Deep Learning Will Deliver Benefits Beyond AI

February 9th, 2018 Posted by Technology, Customer Experience

It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?

GDPR Australian Contact Centres

What are the GDPR implications for Australian contact centres?

February 2nd, 2018 Posted by Security, Contact Centre Management

The GDPR, a major data protection regulatory change in Europe, comes into force in May 2018. What are the implications for Australian contact centres?