Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.
Continue readingUpgrading Your Contact Centre Technology – Part 2: Solutions and Costs
In Part 2 of our contact centre technology upgrade series we review solution types, technology features and cost implications to consider.
Continue readingChatbots Aren’t Human: They Just Look That Way
Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.
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