Monthly Archives: May, 2018

proactive customer experience

Providing Proactive Customer Experience in Contact Centres

May 25th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

customer experience network

How’s Your Customer Experience Network?

May 18th, 2018 Posted by Business Intelligence, Customer Experience

There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.

Contact centre efficiency

15 Ways to Boost Contact Centre Efficiency

May 14th, 2018 Posted by Contact Centre Management

Review our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.

cx central

Contact Centre Central becomes CX Central

May 4th, 2018 Posted by Contact Centre Management, Workforce Management

Contact Centre Central has been relaunched as CX Central – and founder Justin Tippett has announced five new initiatives for the industry to accompany it.

Choosing an Australian Contact Centre Solution

Upgrading Your Contact Centre Technology – Part 3: Vendor Selection and Deployment

May 1st, 2018 Posted by Customer Experience, Technology

Part 3 of our contact centre technology upgrade series outlines 11 important questions for potential vendors, and critical deployment considerations.