Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
Continue readingHow’s Your Customer Experience Network?
There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.
Continue reading15 Ways to Boost Contact Centre Efficiency
Review our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.
Continue readingContact Centre Central becomes CX Central
Contact Centre Central has been relaunched as CX Central – and founder Justin Tippett has announced five new initiatives for the industry to accompany it.
Continue readingUpgrading Your Contact Centre Technology – Part 3: Vendor Selection and Deployment
Part 3 of our contact centre technology upgrade series outlines 11 important questions for potential vendors, and critical deployment considerations.
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