Monthly Archives: July, 2018

customer journey

The Importance of Smoothing the Customer Journey

July 27th, 2018 Posted by Customer Experience, Customer Loyalty

Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.

Customer effort

Why Reducing Customer Effort is Better Than Delighting Customers

July 20th, 2018 Posted by Customer Experience, Customer Loyalty

Discover why reducing customer effort improves customer loyalty, and five ways to achieve that now.

cx initiatives

Which CX Initiatives Give the Best Bang for Your Buck?

July 13th, 2018 Posted by Business Intelligence, Customer Experience

There are hundreds of different CX initiatives out there, but how do you know which ones are right for your business?

improving customer loyalty

The Real Secrets to Improving Customer Loyalty

July 6th, 2018 Posted by Customer Loyalty, Customer Experience

Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey