Monthly Archives: August, 2018

tracking retail shopping

How to Track ROI from Ads to Contact Centres to Stores

August 30th, 2018 Posted by Business Intelligence

Tracking advertising ROI of campaigns can be tricky. Discover how to track from online ads to Contact Centre enquiry to instore purchase.

council contact centre

The Diverse Challenges Faced in Council Contact Centres

August 24th, 2018 Posted by Technology, Contact Centre Management

Working in a council contact centre involves resolving diverse issues across 40 business units. Here’s how Kingston Council does it.

wow customer experiences

6 Ways Contact Centres Can Create WOW Customer Experiences

August 18th, 2018 Posted by Customer Experience, Mobility, PCI DSS Compliance

Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.

AI applications

Are you a front-runner in customer-focused AI?

August 15th, 2018 Posted by Technology, Customer Experience

It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?

contact centre communications

Do Your Customers Understand?

August 3rd, 2018 Posted by Customer Experience, Customer Loyalty

Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.