Monthly Archives: September, 2018

Robotic Process Automation: Get ready for robot-assisted customer experience

September 21st, 2018 Posted by Steve Fitzgerald Technology, Customer Experience

If you haven’t already considered implementing RPA in your contact centre – here’s why you should.

Tags: artificial intelligence, Call Centre Technology, chatbot, Process Automation, robot-assisted customer experience, technology automation

How To Save Your Customers Time When They Call You

September 19th, 2018 Posted by Steve Fitzgerald Customer Experience, Mobility

If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.

Tags: customer experience, improving customer service, mobile customer experience, Mobility

How to Avoid Avoidable Customer Churn

September 7th, 2018 Posted by Steve Fitzgerald Customer Experience, Business Intelligence, Customer Loyalty

Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.

Tags: customer churn, customer experience, customer journey

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Monthly Archives: September, 2018

Robotic Process Automation: Get ready for robot-assisted customer experience

How To Save Your Customers Time When They Call You

How to Avoid Avoidable Customer Churn

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