If you haven’t already considered implementing RPA in your contact centre – here’s why you should.
Continue readingHow To Save Your Customers Time When They Call You
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Continue readingHow to Avoid Avoidable Customer Churn
Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
Continue reading