Monthly Archives: October, 2018

Customer Service Excellence - what does it mean to you?

What Does Customer Service Excellence Mean To You?

October 26th, 2018 Posted by Customer Experience, Customer Loyalty

Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.

market intelligence

An intelligent approach to gaining market intelligence

October 19th, 2018 Posted by Customer Experience, Technology

Marketing intelligence, powered by AI, is letting marketers be in control of their data in ways we’ve only talked about for decades.

VExpress

New Premier Contact Point and VExpress partnership

October 12th, 2018 Posted by Customer Experience

New VExpress and Premier Contact Point partnership brings benefits to Australian organisations and consumers.

Gamification

Game on! Gamification of the Contact Centre Role

October 5th, 2018 Posted by Contact Centre Management, Customer Experience, Technology

Gamification is one of the best ways to improve your agents’ engagement. But are you gamifying the right way? Read on to find out.

secure contact centre payments

3 Ways your Contact Centre can Collect Payments Securely

October 2nd, 2018 Posted by Customer Experience, PCI DSS Compliance, Security

Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.