New Premier Contact Point and IComm Partnership
November 30th, 2018 Posted by Steve Fitzgerald Customer ExperienceIComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.
Monthly Archives: November, 2018
Contact Centre Forecasting Problems Uncovered
November 16th, 2018 Posted by Steve Fitzgerald Contact Centre ManagementContact Centre Forecasting is one of those tasks that most supervisors hate. Here’s four common forecasting problems, and how to overcome them.
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
