Monthly Archives: November, 2018

premier icomm partnership

New Premier Contact Point and IComm Partnership

November 30th, 2018 Posted by Customer Experience

IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.

Contact Centre Forecasting

Contact Centre Forecasting Problems Uncovered

November 16th, 2018 Posted by Contact Centre Management

Contact Centre Forecasting is one of those tasks that most supervisors hate. Here’s four common forecasting problems, and how to overcome them.

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?