
What will be the main focus for Contact Centres in 2019?
December 28th, 2018 Posted by Steve Fitzgerald Contact Centre ManagementMarket Study reveals where leading contact centres will be focusing their efforts and expenditure in 2019.
Market Study reveals where leading contact centres will be focusing their efforts and expenditure in 2019.
If CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?
Voice channels will continue to stand the test of time in 2019