Monthly Archives: December, 2018

contact centres in 2019

What will be the main focus for Contact Centres in 2019?

December 28th, 2018 Posted by Contact Centre Management

Market Study reveals where leading contact centres will be focusing their efforts and expenditure in 2019.

customer experience measurement

How to Measure Customer Experience, and Why You Should

December 14th, 2018 Posted by Customer Experience

If CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?

customer experience expectations

Customer Experience expectations for 2019

December 7th, 2018 Posted by Customer Experience

Voice channels will continue to stand the test of time in 2019