What will be the main focus for Contact Centres in 2019?
December 28th, 2018 Posted by Steve Fitzgerald Contact Centre ManagementMarket Study reveals where leading contact centres will be focusing their efforts and expenditure in 2019.
Monthly Archives: December, 2018
How to Measure Customer Experience, and Why You Should
December 14th, 2018 Posted by Steve Fitzgerald Customer ExperienceIf CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?
Customer Experience expectations for 2019
December 7th, 2018 Posted by Steve Fitzgerald Customer ExperienceVoice channels will continue to stand the test of time in 2019
