Monthly Archives: February, 2019

: cloud contact center solutions

Not all contact centre solutions are equal. Here’s why.

February 28th, 2019 Posted by Technology

Evaluating contact center solutions? Discover the key differences to assist in choosing the right contact center solution and provider.

why CX fails

Why CX strategies fail

February 15th, 2019 Posted by Customer Experience

Why CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard

Automation

Helpful automations that will enhance CX and customer contact performance

February 1st, 2019 Posted by Customer Experience, Technology

Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams