Not all contact centre solutions are equal. Here’s why.
February 28th, 2019 Posted by Steve Fitzgerald TechnologyEvaluating contact center solutions? Discover the key differences to assist in choosing the right contact center solution and provider.
Monthly Archives: February, 2019
Why CX strategies fail
February 15th, 2019 Posted by Steve Fitzgerald Customer ExperienceWhy CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard
Helpful automations that will enhance CX and customer contact performance
February 1st, 2019 Posted by Steve Fitzgerald Customer Experience, TechnologyCustomer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams
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