Four call back options to reduce call wait times and improve CX
April 27th, 2019 Posted by Steve Fitzgerald Customer Experience, TechnologyThe pros and cons of four call back service options to reduce call wait times and significantly improve CX.
Monthly Archives: April, 2019
How do Contact Centre Staff Spot a Fraudster?
April 16th, 2019 Posted by Steve Fitzgerald SecurityIdentity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.
The Influence of Your Staff on Your Company Brand
April 1st, 2019 Posted by Steve Fitzgerald Customer ExperienceYour customers are judging your whole company based on the experience they have with your contact centre staff.
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