Monthly Archives: April, 2019

Call back options

Four call back options to reduce call wait times and improve CX

April 27th, 2019 Posted by Customer Experience, Technology

The pros and cons of four call back service options to reduce call wait times and significantly improve CX.

identity-theft

How do Contact Centre Staff Spot a Fraudster?

April 16th, 2019 Posted by Security

Identity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.

blogpost staff-brand

The Influence of Your Staff on Your Company Brand

April 1st, 2019 Posted by Customer Experience

Your customers are judging your whole company based on the experience they have with your contact centre staff.