Monthly Archives: July, 2019

blogpost113 1 mobile phone generation optimize

Contact Centres for the Mobile Phone Generation

July 26th, 2019 Posted by Steve Fitzgerald Mobility

With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.

Transforming CX

Contact Centre Strategic Management—Tip 3

July 12th, 2019 Posted by Steve Fitzgerald Customer Experience, Mobility

Tip No 3 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.

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