Monthly Archives: August, 2019

Five customer experience trends

Applying the latest CX trends to your business

August 29th, 2019 Posted by Steve Fitzgerald Customer Experience

There are five trends in the customer experience space that are affecting your business right now, see the latest research.

Contact centre modernisation

Kaizen calling: Modernising your contact centre one step at a time

August 16th, 2019 Posted by Steve Fitzgerald Contact Centre Management

Contact centre systems have come a long way in the last 20 years, and with the advent of smartphone technology

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