Monthly Archives: October, 2019

IVR design best practice

Keeping It Simple: IVR Design Best Practice

October 25th, 2019 Posted by Self Service

See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right.

Service excellence

In Pursuit of Service Excellence: Putting the “Help” Back in “Help Desk”

October 11th, 2019 Posted by Customer Experience

Sure, the term “help desk” is a bit of an anachronism these days, but a rose by another name… Or so the saying goes.

Call monitoring

Extraordinary growth achieved through total transparency

October 1st, 2019 Posted by Contact Centre Management

Discover how call monitoring has helped one contact centre instill a positive culture and achieve extraordinary growth.