Monthly Archives: November, 2019

Closing the customer experience gap

Closing the Customer Experience Gap

November 22nd, 2019 Posted by Customer Experience

While creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.

Call centre wait times

Love Your Data: Putting Your Call Centre Wait Times to Work

November 8th, 2019 Posted by Contact Centre Management

Put your call centre wait times to good use so you can give your customers more of what they want, and less of what they don’t.