Closing the Customer Experience Gap
November 22nd, 2019 Posted by Steve Fitzgerald Customer ExperienceWhile creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.
Monthly Archives: November, 2019
Love Your Data: Putting Your Call Centre Wait Times to Work
November 8th, 2019 Posted by Steve Fitzgerald Contact Centre ManagementPut your call centre wait times to good use so you can give your customers more of what they want, and less of what they don’t.
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