
Closing the Customer Experience Gap
November 22nd, 2019 Posted by Steve Fitzgerald Customer ExperienceWhile creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.
While creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.
Put your call centre wait times to good use so you can give your customers more of what they want, and less of what they don’t.