Monthly Archives: January, 2020

Contact centre employee engagement

Leading the Game to Better Employee Engagement

January 31st, 2020 Posted by Contact Centre Management

Contact centre employee engagement is tricky to carry off, but not impossible. It’s just a case of leading the right game.

What customers want

Building a Customer Experience Your Customers Actually Want

January 17th, 2020 Posted by Customer Experience

Building a quality relationship with your customers is no different to any other. It’s all about really knowing what your customers want.

Contact centre business continuity plan

What Happens When the Worst Happens? Get Your Contact Centre Crisis-Ready

January 10th, 2020 Posted by Contact Centre Management

Having the right systems and processes is vital for creating a good customer experience. But are you ready for when things go wrong?