Monthly Archives: February, 2020

Chief Customer Officer

CX: The View from the C-Suite

February 21st, 2020 Posted by Contact Centre Management

A Customer Experience Trends 2020 report identifies an emerging business leadership role: The Chief Customer Officer.

First contact resolution

First Contact Resolution and what it can tell you about your contact centre

February 13th, 2020 Posted by Contact Centre Management

We unpack The Ascent Group’s latest benchmarking study into first contact resolution and the implications for your business.