Monthly Archives: March, 2020

work from home

How to quickly enable your customer service staff to work from home

March 23rd, 2020 Posted by Contact Centre Management, Cloud, Workforce Management

The rapid spread of COVID-19 has forced workplaces to take urgent action to allow staff to work from home.

Staff morale and customer experience

CX as a function of happy teams: tools to help analyse wellbeing and engagement

March 20th, 2020 Posted by Customer Experience

When it comes to keeping staff morale and customer experience up, solid data can play a pivotal role.

Delivering the ultimate customer experience

8 fundamentals for delivering the ultimate CX – Part I

March 6th, 2020 Posted by Customer Experience

Delivering the ultimate customer experience can be a complex undertaking. Here are the first four of eight fundamentals for success.