Monthly Archives: April, 2020

manage angry customers

Turning that frown upside down: How to manage an angry customer

April 17th, 2020 Posted by Steve Fitzgerald Customer Experience

There are good ways and bad to manage an angry customer. We share our thoughts on how to turn the tirade, and boost customer rapport.

Delivering the ultimate customer experience

8 fundamentals for delivering the ultimate CX – part 2

April 3rd, 2020 Posted by Steve Fitzgerald Customer Experience

In Part 2 of our post on delivering the ultimate customer experience, we cover the last four fundamentals to getting things right.

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