Monthly Archives: May, 2020

Process control and automation

Process control and automation: Emerging tech and the customer experience

May 22nd, 2020 Posted by Steve Fitzgerald Technology

Process control and automation technologies are coming to the fore as contact centres strive to boost their customer experience.

CX best practice in Australia

What’s CX best practice in Australia?

May 1st, 2020 Posted by Steve Fitzgerald Customer Experience

Until now, contact centre benchmarking stats and reports have been heavily US-focused. But what’s CX best practice in Australia?

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