Monthly Archives: June, 2020

Contact centre agent dashboard

Remote Control II: Custom dashboards help agents monitor activity and metrics

June 19th, 2020 Posted by Contact Centre Management

Connect your agents with your contact centre work from home model fast, using highly configurable dashboards for real-time monitoring.

Managing a remote contact centre team

Remote Control: keep staff playing their A-game while working from home

June 3rd, 2020 Posted by Contact Centre Management

How do you keep your contact centre running under remote working conditions, maintain your high customer experience standards, and give your agents the support they need?