Monthly Archives: July, 2020

Handling customer complaints

Handling customer complaints with grace

July 31st, 2020 Posted by Customer Experience

Handling customer complaints is a vital a part of creating an exceptional customer experience. Underestimate it at your peril.

Onboarding contact centre agents

Contact centre agents onboarding: inducting staff for a positive employee experience

July 17th, 2020 Posted by Contact Centre Management

There’s nothing worse than finding a great employee, only to lose them within months. The right onboarding process makes all the difference.

Self-care ideas for contact centre agents

Remote Control III: Four self-care ideas for contact centre agents

July 2nd, 2020 Posted by Contact Centre Management

You’ve got your team working from home while keeping your customer service standards humming, but how are your agents coping?