Monthly Archives: September, 2020

CCW Digital

Keeping retail customers happy during the pandemic’s online shopping surge

September 25th, 2020 Posted by Steve Fitzgerald Customer Experience

The surge in online shopping during recent lockdowns has swamped retail customer service centres, sending call volumes and wait times skyrocketing.

Building customer rapport

Building customer rapport: The mainstay of boosting loyalty

September 11th, 2020 Posted by Steve Fitzgerald Customer Experience

Building customer rapport helps create a genuine connection between your business and your customers. You may even create raving fans!

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