Monthly Archives: January, 2021

crisis management

What to consider when reviewing your contact centre’s crisis management plan

January 29th, 2021 Posted by Contact Centre Management

With recent events fresh in your mind, now’s the time to review and update your crisis management and contingency plans.

multichannel contact centre software

Be all things to all people with multichannel contact centre software

January 15th, 2021 Posted by Multi Channel

Communication preferences matter. Discover how multichannel contact centre software can improve your customer experience.

inspiring business quotes

21 customer experience quotes to inspire you in 2021

January 1st, 2021 Posted by Customer Experience

Customer experience is so much more than a buzzword. It’s a key differentiator. Here are 21 customer experience quotes to inspire you in 2021 and beyond.