Monthly Archives: February, 2021

Contact centre data security

Protecting contact centre data security when your staff work from home

February 26th, 2021 Posted by Security

Working from home has numerous benefits. But without sufficient protection, it can compromise your contact centre’s data security.

self-service customer support

Why self-service customer support options should go beyond IVR

February 12th, 2021 Posted by Self Service

Enhancing your contact centre’s self-service offering beyond IVR has numerous benefits for you and your customers.