Monthly Archives: March, 2021

customer support channels

Why 73% of your customers prefer human-driven customer support channels

March 26th, 2021 Posted by Multi Channel

Australian survey confirms that human-driven customer support channels remain the preferred way for people to engage with organisations.

Contact centre recruitment strategies

The new talent pool changing contact centre recruitment strategies

March 12th, 2021 Posted by Workforce Management

The rise of remote workforces has opened up the talent pool and is changing contact centres’ recruitment strategies.