Monthly Archives: April, 2021

Work from Home Report

Premier Contact Points “Work from Home” Report

April 30th, 2021 Posted by Workforce Management

If working from home is now the norm, what can organisations do to maintain customer service levels with remotely located staff?

Vulnerable Customers

Tips for dealing with distressed & vulnerable customers

April 16th, 2021 Posted by Customer Experience

Helping vulnerable customers isn’t easy, but it’s an essential skill for customer service staff.