About Premier Contact Point

When you invest in a solution to improve your customer’s experience, you want to make sure your provider can give you the technology, support and commitment you need.

Every day, our Customers trust us to handle their most important customer interactions

Our philosophy on technology

Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading-edge technology solutions that enhance our customers’ business operations”.

Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and ensuring that the Premier Contact Point team is comprised of the finest engineers and support people.

premier contact point services
premier contact point team commitment

Our commitment

It’s not just about the technology.

Premier Contact Point helps you build enduring relationships with your customers and achieve your business and operational goals.  Our highly experienced business and contact centre experts make sure you’re equipped with the knowledge, processes and best practices to turn your vision into reality.

Our philosophy on customer support

There are companies who simply sell technology, arrange for the setup and then hand over support to an online knowledge base.

We don’t do this.

We believe that if we are to maintain our market leadership as a provider of solutions that help our customers deliver the ultimate customer experience, then we need to be doing the same ourselves.

Once Premier Contact Point has been configured,  tested and handed over to you, our team is available to support your staff as they get used to using the new technology.  In addition to our thorough onboarding process, we continue to provide both technical and functional help and support via phone, chat and email.

Premier Customer Support

Meet our Premier Contact Point team

We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.
Lorenzo-Marasco, Premier Contact Point team

Lorenzo Marasco

Executive Director

Lorenzo co-founded Premier in 1986. He is a firm believer in developing and bringing to market leading technologies that meet the strategic needs of Government and business. Over the past decade, he has led the development of Premier’s award winning payments and high volume secure transactions automation platforms that assist more than 30,000 organisations across Australia, Asia, the Middle East and Africa take away the pain of payments and receivables management. In 2019, he co-launched eFuel Systems which is developing a software eco-system specialising in digital transformation for retailers of all industries around the world.

Fausto Marasco, Premier Contact Point

Fausto Marasco

Executive Director

Co-founder Fausto has been involved in the provision of contact centre technology for over 20 years and continues to be driven by a desire to bring great customer contact technology to all organisations. He is a highly regarded keynote speaker in the contact centre technology, data analytics, personalisation, and IP telephony. Fausto’s professional interests include high availability technical architectures, strategic business planning, and the commercialisation of new innovative technologies.

Sol Rabinowicz, Chief Executive Officer, Premier Contact Point

Sol Rabinowicz

Chief Executive Director

Sol Rabinowicz is an experienced business builder and leader with proven experience in highly competitive, challenging and growth business environments. As CEO of Premier Contact Point, Sol brings together his passion for technology with his expertise in strategy, sales, customer delivery and finance. His key focus is to help Premier’s customers use class leading technologies to grow their business and deliver improved service to their customers.

Andrew Bell, Premier Contact Point team

Andrew Bell

GM – Hosted Contact Centre Division

Since joining Premier over 20 years ago, Andrew has led major system integration and implementation projects for many of Australia’s leading companies.  He is highly skilled across a broad range of contact centre and telephony based technologies at both the infrastructure and application levels.

Dougal Ingram, Premier Contact Point team

Dougal Ingram

HCC Customer Support and Operations Manager

Dougal is a senior developer and systems engineer with a passion for identifying and developing innovative technology solutions.  He has well developed critical thinking skills which, combined with his strong relationship management skills, ensure his success in meeting or exceeding customer expectations.

Steve Fitzgerald, Premier Contact Point team

Steve Fitzgerald

National Sales and Marketing Manager

Steve is a results-driven leader with broad experience in new business development, marketing, customer service and strategic partnerships. He is focused on helping clients deliver superb customer experience and has a proven ability in making excellent homemade ice cream. He’s a lover of all things outdoors – particularly surfing, snow-boarding and motorbike riding. A tandem flight in a MiG fighter jet is on the top of his bucket list.

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