Posts by Premier Technologies

Contact centre modernisation

Kaizen calling: Modernising your contact centre one step at a time

August 16th, 2019 Posted by Contact Centre Management

Contact centre systems have come a long way in the last 20 years, and with the advent of smartphone technology

mobile phone generation

Contact Centres for the Mobile Phone Generation

July 26th, 2019 Posted by Mobility

With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.

Transforming CX

Contact Centre Strategic Management—Tip 3

July 12th, 2019 Posted by Customer Experience, Mobility

Tip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.

customer experience technologies

Contact Centre Strategic Management – Tip 2

June 24th, 2019 Posted by Contact Centre Management, Technology

Tip No 2 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.

Contact Centre Strategic Management

Contact Centre Strategic Management – Tip 1

June 7th, 2019 Posted by Contact Centre Management

Tip No 1 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.

agile management in contact centres

How Agile Management Can Improve Contact Centre Results

May 27th, 2019 Posted by Contact Centre Management

Imagine a contact centre where customer satisfaction scores consistently hit the top end of the scale

New ways for contact centres to take payments securely

May 10th, 2019 Posted by Security

If you handle payments through your contact centre, read on, because things have changed. See how.

Call back options

Four call back options to reduce call wait times and improve CX

April 27th, 2019 Posted by Customer Experience, Technology

The pros and cons of four call back service options to reduce call wait times and significantly improve CX.