Posts by Premier Technologies

Staff morale and customer experience

CX as a function of happy teams: tools to help analyse wellbeing and engagement

March 20th, 2020 Posted by Customer Experience

When it comes to keeping staff morale and customer experience up, solid data can play a pivotal role.

Delivering the ultimate customer experience

8 fundamentals for delivering the ultimate CX – Part I

March 6th, 2020 Posted by Customer Experience

Delivering the ultimate customer experience can be a complex undertaking. Here are the first four of eight fundamentals for success.

Chief Customer Officer

CX: The View from the C-Suite

February 21st, 2020 Posted by Contact Centre Management

A Customer Experience Trends 2020 report identifies an emerging business leadership role: The Chief Customer Officer.

First contact resolution

First Contact Resolution and what it can tell you about your contact centre

February 13th, 2020 Posted by Contact Centre Management

We unpack The Ascent Group’s latest benchmarking study into first contact resolution and the implications for your business.

Contact centre employee engagement

Leading the Game to Better Employee Engagement

January 31st, 2020 Posted by Contact Centre Management

Contact centre employee engagement is tricky to carry off, but not impossible. It’s just a case of leading the right game.

What customers want

Building a Customer Experience Your Customers Actually Want

January 17th, 2020 Posted by Customer Experience

Building a quality relationship with your customers is no different to any other. It’s all about really knowing what your customers want.

Contact centre business continuity plan

What Happens When the Worst Happens? Get Your Contact Centre Crisis-Ready

January 10th, 2020 Posted by Contact Centre Management

Having the right systems and processes is vital for creating a good customer experience. But are you ready for when things go wrong?

The Rise and Rise of The Customer Experience Economy

December 6th, 2019 Posted by Customer Experience

Yes, it’s a thing. And if you want a lucrative slice of it, there are a few things you need to know.