Posts by Premier Technologies

Option 1 – Photo by Tony Lee on Unsplash

The Rise and Rise of The Customer Experience Economy

December 6th, 2019 Posted by Customer Experience

Yes, it’s a thing. And if you want a lucrative slice of it, there are a few things you need to know.

Closing the customer experience gap

Closing the Customer Experience Gap

November 22nd, 2019 Posted by Customer Experience

While creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.

Service excellence

In Pursuit of Service Excellence: Putting the “Help” Back in “Help Desk”

October 11th, 2019 Posted by Customer Experience

Sure, the term “help desk” is a bit of an anachronism these days, but a rose by another name… Or so the saying goes.

Call monitoring

Extraordinary growth achieved through total transparency

October 1st, 2019 Posted by Contact Centre Management

Discover how call monitoring has helped one contact centre instill a positive culture and achieve extraordinary growth.

CX leadership

From functional to experiential: Becoming a CX influencer in your organisation

September 13th, 2019 Posted by Customer Experience

How contact centre executives can influence their own leadership and management teams to improve CX.

Five customer experience trends

Applying the latest CX trends to your business

August 29th, 2019 Posted by Customer Experience

There are five trends in the customer experience space that are affecting your business right now, see the latest research.

Contact centre modernisation

Kaizen calling: Modernising your contact centre one step at a time

August 16th, 2019 Posted by Contact Centre Management

Contact centre systems have come a long way in the last 20 years, and with the advent of smartphone technology

mobile phone generation

Contact Centres for the Mobile Phone Generation

July 26th, 2019 Posted by Mobility

With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.