Posts by Premier Technologies

Call centre wait times

Love Your Data: Putting Your Call Centre Wait Times to Work

November 8th, 2019 Posted by Contact Centre Management

Put your call centre wait times to good use so you can give your customers more of what they want, and less of what they don’t.

IVR design best practice

Keeping It Simple: IVR Design Best Practice

October 25th, 2019 Posted by Self Service

See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right.

blogpost staff-brand

The Influence of Your Staff on Your Company Brand

April 1st, 2019 Posted by Customer Experience

Your customers are judging your whole company based on the experience they have with your contact centre staff.

customer experience expectations

Customer Experience expectations for 2019

December 7th, 2018 Posted by Customer Experience

Voice channels will continue to stand the test of time in 2019

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?

market intelligence

An intelligent approach to gaining market intelligence

October 19th, 2018 Posted by Customer Experience, Technology

Marketing intelligence, powered by AI, is letting marketers be in control of their data in ways we’ve only talked about for decades.

Gamification

Game on! Gamification of the Contact Centre Role

October 5th, 2018 Posted by Contact Centre Management, Customer Experience, Technology

Gamification is one of the best ways to improve your agents’ engagement. But are you gamifying the right way? Read on to find out.

Robotic Process Automation

Robotic Process Automation: Get ready for robot-assisted customer experience

September 21st, 2018 Posted by Customer Experience, Technology

If you haven’t already considered implementing RPA in your contact centre – here’s why you should.