The Influence of Your Staff on Your Company Brand
April 1st, 2019 Posted by Premier Technologies Customer ExperienceYour customers are judging your whole company based on the experience they have with your contact centre staff.
Posts by Premier Technologies
Customer Experience expectations for 2019
December 7th, 2018 Posted by Premier Technologies Customer ExperienceVoice channels will continue to stand the test of time in 2019
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
An intelligent approach to gaining market intelligence
October 19th, 2018 Posted by Premier Technologies Customer Experience, TechnologyMarketing intelligence, powered by AI, is letting marketers be in control of their data in ways we’ve only talked about for decades.
Game on! Gamification of the Contact Centre Role
October 5th, 2018 Posted by Premier Technologies Contact Centre Management, Customer Experience, TechnologyGamification is one of the best ways to improve your agents’ engagement. But are you gamifying the right way? Read on to find out.
Robotic Process Automation: Get ready for robot-assisted customer experience
September 21st, 2018 Posted by Premier Technologies Customer Experience, TechnologyIf you haven’t already considered implementing RPA in your contact centre – here’s why you should.
How to Avoid Avoidable Customer Churn
September 7th, 2018 Posted by Premier Technologies Business Intelligence, Customer Experience, Customer LoyaltyAvoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
The Diverse Challenges Faced in Council Contact Centres
August 24th, 2018 Posted by Premier Technologies Contact Centre Management, TechnologyWorking in a council contact centre involves resolving diverse issues across 40 business units. Here’s how Kingston Council does it.
