Posts in Cloud

work from home

How to quickly enable your customer service staff to work from home

March 23rd, 2020 Posted by Cloud, Contact Centre Management, Workforce Management

When it comes to keeping staff morale and customer experience up, solid data can play a pivotal role.

workforce management

Workforce Management’s Cloudy Future

September 22nd, 2017 Posted by Cloud, Contact Centre Management, Workforce Management

If you haven’t considered cloud-based workforce management by now, you could be missing out on some substantial benefits.

Contact Centre Technology Features

The Inbound Contact Centre Technology Features Bucket List

April 13th, 2017 Posted by Cloud, Self Service, Technology

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

cloud contact centre

What Makes a Cloud Contact Centre Leader? We Share the Numbers

April 7th, 2017 Posted by Cloud, Contact Centre Management

Aberdeen Group survey reveals that leaders in the use of cloud contact centres are achieving better business results than the followers