How does your customer experience maturity level match up against others in your industry? A CX Maturity Model is the answer.
Continue readingPreparing for the Future of Customer Service
Getting your business ready now to embrace the customer service trends of the future is your key to success. Here’s how.
Continue readingTips for dealing with distressed & vulnerable customers
Helping vulnerable customers isn’t easy, but it’s an essential skill for customer service staff.
Continue reading21 customer experience quotes to inspire you in 2021
Customer experience is so much more than a buzzword. It’s a key differentiator. Here are 21 customer experience quotes to inspire you in 2021 and beyond.
Continue readingHow IVR has come of age and is smarter than ever
IVR systems have evolved considerably since the 1980s. See what they can do for you now
Continue reading17 customer experience statistics you need to know as 2020 winds down
2020 was not a year for business as usual. Here are 17 customer experience statistics to keep front-of-mind as you make plans for 2021.
Continue readingThree ways businesses will approach customer relationships differently in a post-pandemic world
The COVID-19 pandemic has rocked more than the global economy – it has changed lives, reshaped priorities, and transformed spending habits.
Continue readingKeeping retail customers happy during the pandemic’s online shopping surge
The surge in online shopping during recent lockdowns has swamped retail customer service centres, sending call volumes and wait times skyrocketing.
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