Technology can have a detrimental effect on results. Why you need the right balance between Digital and Voice.
Continue readingHow Does Technology Impact Loyalty and Results?
Is Your Digital Customer Experience Disappointing?
84% of digital experiences fall short of customer expectations. Do yours?
Continue readingWhat Does Customer Service Excellence Mean To You?
Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
Continue readingHow to Avoid Avoidable Customer Churn
Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
Continue readingDo Your Customers Understand?
Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.
Continue readingThe Importance of Smoothing the Customer Journey
Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
Continue readingWhy Reducing Customer Effort is Better Than Delighting Customers
Discover why reducing customer effort improves customer loyalty, and five ways to achieve that now.
Continue readingThe Real Secrets to Improving Customer Loyalty
Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey
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