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      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

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      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

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      Improve revenue growth

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      Improve customer support

      Improve contact centre management

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  • Products

      Solution overview

      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      Features

      Unified comms & collaboration

      Omnichannel

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Microsoft Teams

      Microsoft Power BI

      Salesforce

      Zendesk

      ServiceNow

      Dynamics365

  • Solutions

      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      By industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Creating better connections

      Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

      Learn more
  • Partners
  • Resources
    • Blogs
    • Knowledge centre
    • What our customers say
    • Case studies & stories
    • CX maturity assessment
  • Company
    • About
    • Contact us
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How Does Technology Impact Loyalty and Results?

services Blogpost

Technology can have a detrimental effect on results. Why you need the right balance between Digital and Voice.

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Is Your Digital Customer Experience Disappointing?

Is your Digital Customer Experience disappointing?

84% of digital experiences fall short of customer expectations. Do yours?

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customer experience customer journey

What Does Customer Service Excellence Mean To You?

Customer Service Excellence - what does it mean to you?

Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.

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improving customer service mobile customer experience

How to Avoid Avoidable Customer Churn

avoidable customer churn

Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.

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customer churn customer experience customer journey

Do Your Customers Understand?

contact centre communications

Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.

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communication issues communication problems contact centre communications customer experience

The Importance of Smoothing the Customer Journey

customer journey

Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.

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customer experience customer journey

Why Reducing Customer Effort is Better Than Delighting Customers

Customer effort

Discover why reducing customer effort improves customer loyalty, and five ways to achieve that now.

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customer delight customer effort customer experience managing customer experience

The Real Secrets to Improving Customer Loyalty

improving customer loyalty

Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey

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customer experience customer loyalty customer service
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