Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
Posts in Customer Loyalty
What Does Customer Service Excellence Mean To You?
October 26th, 2018 Posted by Jacqui Wong Customer Experience, Customer LoyaltyIs the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
How to Avoid Avoidable Customer Churn
September 7th, 2018 Posted by Premier Technologies Business Intelligence, Customer Experience, Customer LoyaltyAvoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
Do Your Customers Understand?
August 3rd, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyDiscover the communication issues which cost you money, and the types of things you should avoid saying or writing.
The Importance of Smoothing the Customer Journey
July 27th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyIs your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
Why Reducing Customer Effort is Better Than Delighting Customers
July 20th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyDiscover why reducing customer effort improves customer loyalty, and five ways to achieve that now.
The Real Secrets to Improving Customer Loyalty
July 6th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyImproving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey
Providing Proactive Customer Experience in Contact Centres
May 25th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, MobilityDiscover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
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