Posts in Customer Loyalty

Customer effort

Why Reducing Customer Effort is Better Than Delivering Customer Delight

July 20th, 2018 Posted by Customer Experience, Customer Loyalty

Discover why reducing customer effort improves customer loyalty, and five ways to achieve that now.

improving customer loyalty

The Real Secrets to Improving Customer Loyalty

July 6th, 2018 Posted by Customer Experience, Customer Loyalty

Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey

proactive customer experience

Providing Proactive Customer Experience in Contact Centres

May 25th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

consumer behaviour

If You Think You Understand Customers, Try Again

January 26th, 2018 Posted by Customer Experience, Customer Loyalty

We may think we understand consumer behaviour, but do we truly know enough to translate this into new products, services, or ways of doing business? Great question, that KPMG has addressed.

Online shopping

How Retail Contact Centres Can Help Combat the Amazon Impact

November 24th, 2017 Posted by Customer Experience, Customer Loyalty

Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.

In Search of Customer Enchantment

In Search of Customer Enchantment

October 6th, 2017 Posted by Customer Experience, Customer Loyalty, Mobility

Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.

customer satisfaction survey

3 Ways to Measure Customer Satisfaction in a Contact Centre

September 1st, 2017 Posted by Customer Experience, Customer Loyalty

First Call Resolution is an indication of efficient service – not of customer happiness and loyalty. Try these customer satisfaction survey options.

customer data security

Securing Customer Loyalty, With Data Security

May 5th, 2017 Posted by Customer Loyalty, Security

A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.