Posts in Customer Loyalty

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?

Customer Service Excellence - what does it mean to you?

What Does Customer Service Excellence Mean To You?

October 26th, 2018 Posted by Customer Experience, Customer Loyalty

Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.

avoidable customer churn

How to Avoid Avoidable Customer Churn

September 7th, 2018 Posted by Business Intelligence, Customer Experience, Customer Loyalty

Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.

contact centre communications

Do Your Customers Understand?

August 3rd, 2018 Posted by Customer Experience, Customer Loyalty

Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.

customer journey

The Importance of Smoothing the Customer Journey

July 27th, 2018 Posted by Customer Experience, Customer Loyalty

Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.

Customer effort

Why Reducing Customer Effort is Better Than Delighting Customers

July 20th, 2018 Posted by Customer Experience, Customer Loyalty

Discover why reducing customer effort improves customer loyalty, and five ways to achieve that now.

improving customer loyalty

The Real Secrets to Improving Customer Loyalty

July 6th, 2018 Posted by Customer Experience, Customer Loyalty

Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey

proactive customer experience

Providing Proactive Customer Experience in Contact Centres

May 25th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.