Australian survey confirms that human-driven customer support channels remain the preferred way for people to engage with organisations.
Communication preferences matter. Discover how multichannel contact centre software can improve your customer experience.
84% of digital experiences fall short of customer expectations. Do yours?
Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.
Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.
If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.
