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      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

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      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

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      Improve revenue growth

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      Improve customer support

      Improve contact centre management

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  • Products

      Solution overview

      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      Features

      Unified comms & collaboration

      Omnichannel

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Microsoft Teams

      Microsoft Power BI

      Salesforce

      Zendesk

      ServiceNow

      Dynamics365

  • Solutions

      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      By industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Creating better connections

      Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

      Learn more
  • Partners
  • Resources
    • Blogs
    • Knowledge centre
    • What our customers say
    • Case studies & stories
    • CX maturity assessment
  • Company
    • About
    • Contact us
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Why 73% of your customers prefer human-driven customer support channels

customer support channels

Australian survey confirms that human-driven customer support channels remain the preferred way for people to engage with organisations.

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Be all things to all people with multichannel contact centre software

multichannel contact centre software

Communication preferences matter. Discover how multichannel contact centre software can improve your customer experience.

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Is Your Digital Customer Experience Disappointing?

Is your Digital Customer Experience disappointing?

84% of digital experiences fall short of customer expectations. Do yours?

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customer experience customer journey

96% of consumers say Customer Service influences their brand choice and loyalty

customer service influence

Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.

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customer experience customer service influence Microsoft survey mobile customer experience

What are customers expecting from Contact Centres in 2018?

Contact Centre Predictions 2018

The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.

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contact centre predictions customer experience customer service

Follow the Money, It Leads to Chatbots

Follow the money to chatbots

With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.

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chatbot customer experience webchat

The “New Normal” for Contact Centres and Business Operations

New Normal in contact centres

Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.

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contact centre strategy customer experience customer experience management Mobility new normal

Using Webchat Effectively in Contact Centres

PCP Multichannel Agent Desktop

If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.

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live chat multi-channel webchat
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