Posts in PCI DSS Compliance

wow customer experiences

6 Ways Contact Centres Can Create WOW Customer Experiences

August 18th, 2018 Posted by Customer Experience, Mobility, PCI DSS Compliance

Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.

Contact Centre Security

Is your contact centre at risk of massive fines?

March 2nd, 2018 Posted by Contact Centre Management, PCI DSS Compliance, Security

Could your contact centre afford the massive fines now in place for security breaches? Compliance is more important than ever. Discover what you need to do and why.

Are Your Outbound Contact Centre’s Activities Risky?

March 31st, 2017 Posted by Contact Centre Management, PCI DSS Compliance, Security

It doesn’t matter if the Contact Centre is an in-house team or a third party Australian-based or international centre operating on your behalf