Enhancing your contact centre’s self-service offering beyond IVR has numerous benefits for you and your customers.
Continue readingWhy self-service customer support options should go beyond IVR
Keeping It Simple: IVR Design Best Practice
See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right.
Continue readingHow to Create the Right IVR Customer Experience
Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.
Continue readingWhat are customers expecting from Contact Centres in 2018?
The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
Continue readingReady to Deliver Post Christmas Customer Support?
Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.
Continue readingThe Inbound Contact Centre Technology Features Bucket List
Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need
Continue readingHow to Significantly Improve the Mobile Customer Experience
7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.
Continue readingTips for Designing an IVR That Customers Don’t Mind Using
When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.
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