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      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

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  • Products

      Solution overview

      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      Features

      Unified comms & collaboration

      Omnichannel

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Microsoft Teams

      Microsoft Power BI

      Salesforce

      Zendesk

      ServiceNow

      Dynamics365

  • Solutions

      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      By industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Creating better connections

      Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

      Learn more
  • Partners
  • Resources
    • Blogs
    • Knowledge centre
    • What our customers say
    • Case studies & stories
    • CX maturity assessment
  • Company
    • About
    • Contact us
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Why self-service customer support options should go beyond IVR

self-service customer support

Enhancing your contact centre’s self-service offering beyond IVR has numerous benefits for you and your customers.

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Keeping It Simple: IVR Design Best Practice

IVR design best practice

See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right.

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IVR design best practice

How to Create the Right IVR Customer Experience

IVR customer experience

Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.

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customer experience IVR design

What are customers expecting from Contact Centres in 2018?

Contact Centre Predictions 2018

The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.

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contact centre predictions customer experience customer service

Ready to Deliver Post Christmas Customer Support?

post christmas customer support

Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.

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contact centre support customer experience mobile customer experience post christmas customer support Self Service

The Inbound Contact Centre Technology Features Bucket List

Contact Centre Technology Features

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

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cloud contact centre features contact centre technical features contact centre technology

How to Significantly Improve the Mobile Customer Experience

Mobile Customer Experience

7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.

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Mobile Customer Service Mobile IVR Mobility

Tips for Designing an IVR That Customers Don’t Mind Using

IVR Design

When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.

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Contact Centre IVR IVR Self Service
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