Posts in Self Service

post christmas customer support

Ready to Deliver Post Christmas Customer Support?

December 8th, 2017 Posted by Contact Centre Management, Customer Experience, Self Service

Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.

Contact Centre Technology Features

The Inbound Contact Centre Technology Features Bucket List

April 13th, 2017 Posted by Cloud, Self Service, Technology

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

Mobile Customer Experience

How to Significantly Improve the Mobile Customer Experience

September 20th, 2016 Posted by Mobility, Self Service
What is a Mobile Customer Experience when it comes to Contact Centre operations?  Reducing queue time and average call handling time, (more…)

IVR Design

Tips for Designing an IVR That Customers Don’t Mind Using

September 20th, 2016 Posted by Customer Experience, Self Service
It’s no secret that many customers don’t like using Interactive Voice Response (IVRs). They feel frustrated by having to work through a (more…)