Posts in Self Service

self-service customer support

Why self-service customer support options should go beyond IVR

February 12th, 2021 Posted by Self Service

Enhancing your contact centre’s self-service offering beyond IVR has numerous benefits for you and your customers.

IVR design best practice

Keeping It Simple: IVR Design Best Practice

October 25th, 2019 Posted by Self Service

See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right.

IVR customer experience

How to Create the Right IVR Customer Experience

June 8th, 2018 Posted by Customer Experience, Self Service, Technology

Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.

Contact Centre Predictions 2018

What are customers expecting from Contact Centres in 2018?

December 21st, 2017 Posted by Customer Experience, Mobility, Multi Channel, Self Service

The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.

post christmas customer support

Ready to Deliver Post Christmas Customer Support?

December 8th, 2017 Posted by Customer Experience, Contact Centre Management, Self Service

Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.

Contact Centre Technology Features

The Inbound Contact Centre Technology Features Bucket List

April 13th, 2017 Posted by Cloud, Self Service, Technology

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

Mobile Customer Experience

How to Significantly Improve the Mobile Customer Experience

September 20th, 2016 Posted by Mobility, Self Service

7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.

IVR Design

Tips for Designing an IVR That Customers Don’t Mind Using

September 20th, 2016 Posted by Self Service, Customer Experience

When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.