It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?
Continue readingHow to Create the Right IVR Customer Experience
Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.
Continue readingUpgrading Your Contact Centre Technology – Part 3: Vendor Selection and Deployment
Part 3 of our contact centre technology upgrade series outlines 11 important questions for potential vendors, and critical deployment considerations.
Continue readingUpgrading Your Contact Centre Technology – Part 2: Solutions and Costs
In Part 2 of our contact centre technology upgrade series we review solution types, technology features and cost implications to consider.
Continue readingChatbots Aren’t Human: They Just Look That Way
Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.
Continue readingUpgrading Your Contact Centre Technology – Part 1: How to Plan It
Planning a contact centre technology upgrade? Here’s our checklist of things to review and assess before embarking on the purchase process.
Continue readingGDPR: Lifting the lid on AI decision-making
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Continue readingDeep Learning Will Deliver Benefits Beyond AI
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
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