Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Continue readingAgent Experience as the Foundation of Customer Experience
Delivering the right customer experience starts with your agents – and here’s how to empower them to provide excellent service, every time.
Continue readingFollow the Money, It Leads to Chatbots
With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.
Continue readingThe Chatbot You’re Dying to Meet
The griefbot is the newest form of chatbot to help customers at sensitive times. In contact centres Robotic Process Automation helps staff with low value admin tasks.
Continue readingContact Centre Intelligence: Emotional or Artificial?
Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
Continue readingHow to: Embracing AI in the Contact Centre
Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Continue readingContact Centre of the Future: The Chatbots Are Coming
The Contact Centre technology that you definitely need to consider: lower costs, increase productivity, and improve agent morale, all with the humble chatbot.
Continue readingVoice Biometrics Makes Authentication a Whole Lot Easier
Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.
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