Did you know?

In Australia

  • There are 35 million mobile phones, but only 8 million landlines?
  • 41% of Australians use only mobile phones for voice?
  • More people access the internet on mobile phones than by computer or tablet?

YET MOST CONTACT CENTRES STILL USE SYSTEMS AND OPERATIONS BUILT FOR LANDLINES!

Customers are demanding faster and better customer service, on their channel of choice, via their mobile phones. Businesses who don’t deliver it suffer lost sales and customer churn.

See how easy it is to deliver impressive service to mobiles, right from your Contact Centre operations, and significantly improve the total customer experience.

Customer Contact Week Digital was attended by hundreds of Contact Centre executives, and this webinar on Contact Centres for the Mobile Phone Generation was one of the most popular of them all. Registrants asked some excellent questions at the end, which you won’t want to miss.

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“Contact Centres for the Mobile Phone Generation”