Delivering live and self-service support choices to your local community via their smartphones.
Giving your community the ability to report a hazard by uploading a photo and pinpointing their map location to you instantly.
Making it easy for anyone contacting your customer service team to remember who they spoke with and provide them with important follow up information.
CX for Smartphones is our new class-leading technology, that works hand in hand with our innovative customer contact solution Premier Contact Point, used by Councils around Australia.
We’re giving Australian Councils the CX for Smartphones technology free for 12 months. That’s $6,000 value, provided free. This offer is available to every Council who signs up for 10 or more Premier Contact Point User Licenses prior to 31 December 2021.
We work with Local Government customers around Australia. We understand that key priorities for many Councils are finding ways to deliver a better customer experience to their local community and helping customer service staff become more efficient and productive, all without breaking the budget. This is exactly what we do.
Premier Contact Point customer makes it easy for your customer service team to:
"It’s really great how easy your contact centre system is to use and manage”… “The solution provided has enabled Council to improve our service to the customer and better monitor performance through data analytics and dashboards"
"Tweed Shire Council have experienced some significant improvements in managing customer experience since the implementation of Premier Contact Point"