Premier Contact Point

How Australian Councils can deliver significantly improved customer experiences to local communities

Imagine this . . .

Delivering live and self-service support choices to your local community via their smartphones.

Merindah select queue

Giving your community the ability to report a hazard by uploading a photo and pinpointing their map location to you instantly.

Merindah report problem

Making it easy for anyone contacting your customer service team to remember who they spoke with and provide them with important follow up information.

Merindah Call summary

Australian Councils – $6,000 worth of revolutionary technology free for 12 months

CX for Smartphones is our new class-leading technology, that works hand in hand with our innovative customer contact solution Premier Contact Point, used by Councils around Australia.


We’re giving Australian Councils the CX for Smartphones technology free for 12 months. That’s $6,000 value, provided free. This offer is available to every Council who signs up for 10 or more Premier Contact Point User Licenses prior to 31 December 2021.

How we help Local Government customers

We work with Local Government customers around Australia. We understand that key priorities for many Councils are finding ways to deliver a better customer experience to their local community and helping customer service staff become more efficient and productive, all without breaking the budget. This is exactly what we do.

Premier Contact Point customer makes it easy for your customer service team to:

  • Manage Omni Channel interactions – calls, emails, SMS and chat messages from a single system
  • Stay on top of KPIs by viewing real time data
  • Work from any location including home and the office

Request a no obligation free demo

Councils using the Premier Contact Point customer contact solution . . .

"It’s really great how easy your contact centre system is to use and manage”… “The solution provided has enabled Council to improve our service to the customer and better monitor performance through data analytics and dashboards"

Bayside Council

"Tweed Shire Council have experienced some significant improvements in managing customer experience since the implementation of Premier Contact Point"

Tweed shire council